Bridge Log Files

The Bridge Log File may be provide some insight into why a problem is occurring. When contacting support we may ask a user to email this log file to us.

These logs do not contain any sensitive information. They provide a linear look at how the Bridge is running and may indicate where there was a problem.

These logs can be found on the machine running Discovery's SIS Liberty, and are only generated after you have extracted data using the bridge either from the command line, batch file or via SIS Liberty. The logs keep a continuous record of each time the Bridge is run, and will keep up to 7 days worth of logs.

Windows XP

C:\Documents and Settings\[user]\My Documents\Discovery Software\Logs\[SchoolName]
  • where [user] is the user with which you are logged on to the Windows machine.
  • where [SchoolName] is the school name for which you are extracting data.

Windows Vista and 7:

C:\Users\[user]My Documents\Discovery Software\Logs\[SchoolName]
  • where [user] is the user with which you are logged on to the Windows machine.
  • where [SchoolName] is the school name for which you are extracting data.

File Naming

Bridge Alias--School Number-YYYY-MM-DD.log SIS Liberty-YYYY-MM-DD.log

Where:
* Bridge Alias is the name of the bridge used for this school * District Number is the district number for this school * School Number is the school number for this school * YYYY is the 4-digit year * MM is the 2-digit month * DD is the 2-digit day

File Format

This file is a text file and can be opened in Notepad, or any other text editor.

The format of this file is as follows:

The first portion contains the header, this contains information helpful in determining when the product was built, when it was run, and indicates the start of each run instance of SIS Liberty.

The last run will begin with the last occurrence of this header.

Trillium:10:55:07: Informational LogManager::setupLogFile: Log file C:/Users/user/Documents/Discovery Software/Logs/Discovery Software Demo/Trillium-43-34-2012-12-04.log setup.

-------------------------------------------------------------------------
Log File
Discovery Software Inc. (c) 2002-2012
http://www.discoverysoftware.com
-------------------------------------------------------------------------

Generated on   : Dec 04 2012 10:55:07 AM
               : Windows Vista, Windows Server 2008 (operating system version 6.0)
-------------------------------------------------------------------------


-------------------------------------------------------------------------
Discovery Data Extractor for Trillium File
Discovery Software Inc. (c) 2002-2012
http://www.discoverysoftware.com
-------------------------------------------------------------------------

Built on       : Dec  4 2012 18:07:06
Generated on   : Dec 04 2012 10:55:07 AM
Version        : 2.1.11.0
               : Windows Vista, Windows Server 2008 (operating system version 6.0)
-------------------------------------------------------------------------

After the header you can see one line for each log entry:

Trillium:12:20:16: Debug         SISConfig::LogHeader: Bridge Framework Version: 1.0.0.2
  • First we have the Application name: Trillium
  • Next the time of this log, this is useful in determining which portions are taking too long to complete.
  • Next we have the log level of this log entry: Debug
  • Next we have the Method reporting the log, this is internal information useful for our developers to find an issue: MainWindow::MainWindow
  • Lastly We have the actual log message, this can occupy multiple lines, and may be scrambled for security purposes: Bridge Framework Version: 1.0.0.2


The rest of the log contains information useful in diagnosing problems with running Discovery's SIS Liberty. Please contact our support department for help in diagnosing problems: Email Support

Need more info? You might find this helpful: SIS Liberty Log Files