File. Size

John  lavely's Avatar

John lavely

10 Jan, 2017 03:34 PM

Principalm won't open. Says file size to big

  1. Support Staff 1 Posted by lsithivong on 10 Jan, 2017 06:40 PM

    lsithivong's Avatar

    Hi John,

    Is this on an iOS device or Android?

    On iOS go to Settings > General > Storage > Manage Storage > Principalm and check how much storage it currently is using. Also check how much storage you have available on your phone.

    On Android go to Advance Settings > Applications > Manage Applications > Principalm and check how much storage it is currently using and how much storage you have available.

    You may also want to check with your IT dept on how large your Principalm Data is and confirm that you have enough storage on your device to run the application and data.

    If you have any questions please do not hesitate to contact me in Support

    Linda Sithivong
    Support/Account Manager
    Discovery Software Ltd.
    Phone:888.569.7711 x 106
    Email:[email blocked]

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